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Frequently Asked QuestionsThis page is devoted to answering real questions from you, our real customers. Over the years, we've found that there are certain questions that show up all the time. So, we have compiled all the important questions we could remember, but we realize we might not have covered everything. Don't worry, though - if you have a question not answered in the list below, just use our FAQ Form to send us your question. We will answer your question and post it right here! (Only with your permission, of course, and according to our discretion, but check our Privacy Policy page for all the details.)
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Here are some of the questions we have answered previously:
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Q. How often should I have preventative maintenance performed on my barcode printer?
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Terry ~ Rochester, NY, USA
9/26/2005 |
A. The answer to this question depends on a number of things such as the type of printer, its rated duty cycle, and percent of utilization. On the average, however, about once every six months is what we would recommend.
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Q. My barcodes won’t scan properly. What is the problem and can you help?
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Bill, USA
10/6/2005 |
A. First, you should try scanning a barcode that is known to be ok to eliminate the possibility that the scanner is malfunctioning. If your scanner reads a known–good barcode, the other printed barcode may be bad. Try faxing us a copy at 585–429–7714.
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Q. We print labels on a Sato CL408 printer and have recently lost our ability to rewind the used up ribbon. Any ideas?
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Fritz, USA
7/1/2011 |
A. If your friction clutches on the unwind and rewind are assembled and set correctly your belt is slipping or the one way gear pulley has failed and needs to be replaced. Call for part number and pricing or ship your printer to us for this fix.
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Q. Our Zebra 105sl keeps stopping, showing ribbon error. We have recalibrated several times.
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~ Anonymous
7/1/2011 |
A. Once the ribbon sensor is clean try a complete calibration with the snap plate in or out. However, before the calibration, tune the ribbon LED to 40, save permanent, power off and on, then calibrate. Once finished, set your values regarding haed close and power up to NO MOTION. There is a weakness in some of these 105sl printers that cause the Ribbon LED to spike to their default value during auto recal. Call us for assistance if need be.
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Q. Do you have a question for us?
We welcome you to submit any question you might have right here on our Web site. With your permission, we can answer it here as well, making our "Frequently Asked Questions" page a truly valuable resource for all our visitors. Or, depending on your preference, you can indicate a question that requires a private response and we will respond to you directly. If you have something you would like to ask, please use our FAQ Form to let us know how we can help.
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